Record phone calls with app
Record phone calls via app in compliance with MiFID II and FinVermV
The everyday consulting work of KWG institutes has changed significantly again in the recent past. Consultants have become much more mobile, which has made the smartphone the central communication medium. Recording consultations that are conducted on a cell phone must therefore be just as easy as on a landline phone and computer. In addition, the recording must comply with all legal requirements and not be inferior to the web solution in terms of audio quality and recording quality. This is exactly what the Compliance Recorder Taping App ensures, making recording even easier.
GDPR-compliant, highly secure taping
The Compliance Recorder App, like all other areas of the Compliance Recorder, meets the highest requirements in terms of data protection and data security. This includes, among other things, meeting the requirements of the GDPR. GDPR stands for the “EU General Data Protection Regulation” and regulates the protection of personal data. In order to be GDPR-compliant, certain rules must be observed. This includes, among other things, that only as much personal data as necessary is collected and processed and that it is not stored for longer than necessary. As well as the fact that the personal data is protected against unauthorized access, changes and loss.
In addition, the entire infrastructure is operated exclusively in certified carrier data centers in Germany. All data and processes are therefore subject to telecommunications secrecy in accordance with the Telecommunications Act (TKG) and are therefore maximally protected.
Calling via the Compliance Recorder app
The Compliance Recorder app offers the call type options that are activated for you, just like the web version. For example, the person you are calling can be called directly via the Compliance Recorder or added to a call later.
Adding the Compliance Recorder to an ongoing call
You are having a telephone conversation with a customer and want to start recording it later. This can be easily done with the app. The Compliance Recorder is added to an ongoing conversation using the three-way conference function.
Selecting phone numbers directly from the phone book
With the help of the app, you can start and record a call with just three clicks. You can use the Compliance Recorder app to directly access the numbers of the contacts in your cell phone’s phone book. All you need to do is select the number of the person you want to call and the type of call you want. The phone call can then begin from your smartphone.
FinVermV compliant recording of calls
The “Financial Intermediary Regulation” (FinVermV) is a regulation that regulates the requirements for financial intermediaries. Financial intermediaries are companies and people who offer financial services, e.g. advice on financial products such as insurance or investment products.
In order for the work of financial intermediaries to be FinVermV compliant, the 34f intermediary must record his calls. According to FinVermV, his call recording must be kept for ten years. The app can be used to record telephone conversations on a cell phone.
Is a taping app/phone call app worth it for recording calls?
The Compliance recorder is the legally compliant solution for telephone recording and video recording. The Compliance Recorder app makes call recording (taping) even easier. The application can be installed free of charge and without advertising from the Play Store on Android smartphones or from the App Store on iPhone devices. The Compliance Recorder app offers the option of recording phone calls directly on the smartphone without the need for additional devices. The quality of the recording and the call are excellent, as with the web solution. The interface of the application is simple and allows the user to operate it intuitively. The user can activate the phone call recording app on Compliance Recorder and use the application on their Android, iPhone, iPad or tablet without making any further purchases. The number of devices on which the Call Recorder app is to be used can be selected.
Simple and intuitive handling
The Compliance Recorder app impresses with its simple and intuitive handling. Recordings can be started directly on the phone with just a few clicks using the app. The app offers the same option for recording calls as the web version. In cases of telephone calls already in progress, the recorder can be added to the ongoing calls. If the user knows before the call is made that the call is to be recorded, the recording and calling of the person being called can be done directly via the app.
Quickly set up the app on your smartphone
In addition to the ease of use, the app’s uncomplicated setup is also impressive. The app can be downloaded and installed for free from the Google Play Store on smartphones such as Android phones with Android 10. The MiFID recorder app can also be found in the App Store and can also be downloaded to the iPhone or iPad. In order to use the app for call recording, the application must be activated for the user.
After downloading, the user then only has to log in with their Compliance Recorder access. The app offers all the recording options that are activated for the user.
High data security
The app also scores points for its high data security. Like the web version, the app is GDPR compliant. We protect your customers’ data conscientiously.
Audit-proof archiving
The obligation to keep records also means dealing with the challenge of archiving the recordings in an audit-proof manner. Subsequent changes must be traceable at any time, compliance with deletion deadlines must be ensured and access to the recordings must be possible quickly and easily from your business premises upon request. Meeting all of these criteria can be a real challenge. With the app, all of these requirements can be met without any problems.
Which is the best recording/call recorder app?
There are many different apps for recording a conversation. In addition to the automatic call recorder for Android, there is also the TapeACall Pro app for IOS. Both apps are easy to use and offer a free trial version. In addition to a recorder function, the apps also offer an archive in which recorded conversations are saved. The archive is located in a cloud for both of these apps.
However, if you are a KWG institution or an individual agent, your taping solution must be legally compliant. Here, there is not only an obligation to record conversations, but also to save them in accordance with the specifications. If you are looking for an app for professional taping, the Compliance Recorder app is a suitable solution. The Compliance Recorder handles data storage, adhering to the highest data protection guidelines. The data is stored on the FAST LTA Silent Brick WORM instead of in a cloud. The quadruple redundant storage ensures maximum data security. With the Compliance Recorder you can record calls without worrying about storing and archiving the recordings.
Who is the Compliance Recorder phone call app the right solution for?
If you work as a 34f agent, broker pool or broker service, liability umbrella, bank or credit institution, or in another profession that is subject to the Banking Act, then the Compliance Recorder is the right taping provider for you. If you also use a mobile phone for your telephone consultations, the Compliance Recorder app is the best option for you.
In what situations can I use the Compliance Recorder app to record a phone call?
Whether you are on the move, at home or in the office, the Compliance Recorder app always reliably records your telephone conversations. With the Compliance Recorder app, you can easily and securely record customer calls from anywhere at any time. The advantage over the web solution is not only when you are on the move, the app also offers added value in the office. Using the app makes it easier and faster to record telephone conversations.
I'm on a phone call and realize that I need to record it. Can I record an ongoing call using the Compliance Recorder app?
Yes. If you notice that you need to record a call with a customer during an ongoing call, you can easily add the Compliance Recorder to your ongoing call via the app. With the “Spontaneous Need” recording option, you can use the Compliance Recorder to record your call using a “three-way conference call”.
Can landline and cell phone calls be recorded?
The Compliance Recorder can be used to record calls on both landlines and mobile networks, regardless of which provider you are with. The recording is not tied to any telephone system provider, system or mobile provider.
Which operating systems are compatible for recording phone calls?
The Compliance Recorder is not tied to any infrastructure. Whether you use an iPhone, Android phone or tablet with iOS, the Compliance Recorder always works.
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