Record / record telephone conversations
Why do you have to record a call?
The recording requirement “taping” offers service providers and customers considerable additional security and serves to strengthen the position of consumers. Financial service providers must document the content of the consultations in order to record how the customer was informed, for example, about the opportunities and risks of the recommended transaction or about the properties of the recommended financial instruments. In the event of a dispute, the documentation can be used for arbitration.
How can you record a telephone conversation with the Compliance Recorder app?
To record a telephone conversation with the Compliance Recorder app, open it on your smartphone or tablet and select your customer’s phone number from the phone book or enter it using the number pad. Now you just have to choose a recording type and your telephone conversation will be recorded.
How can you record a telephone conversation on a landline phone?
The Compliance Recorder records your telephone calls easily and inexpensively in accordance with the MiFID II Financial Markets Directive. In addition to a complete recording of the conversations, there is also the option of spontaneously starting the recording during an ongoing conversation.
How can you record a telephone conversation with an iPhone?
Do you have an iPhone and are wondering how you can use it to record a consultation with your customer? The MiFID Recorder offers two options for this. Firstly, the Compliance Recorder can be called using dial-in numbers and added to the conversation. Secondly, the recorder can be started and the phone call recorded using the Compliance Recorder app.
What options are there for recording a phone call?
Record directly with your smartphone
Most smartphones have a built-in function for recording calls. Check your device’s settings to make sure this function is activated.
Recording app
There are many applications in the App Store or on Google Play that have been specifically developed for recording phone calls. The so-called recording apps must be installed on the smartphone before you can use them to record phone calls. Examples of recording apps include the Automatic Call Recorder, the Call Recorder – ACE, the Cube Call Recorder or the Compliance Recorder.
External devices
In addition to recording apps, there are also external devices that have been developed for recording calls. These devices must be connected to the phone before you can use them to record calls.
Please note the legal situation. Recording telephone conversations without the consent of all parties involved is illegal in many countries. Check the laws in your location before recording a conversation so that you are not committing a crime.
Who is allowed to record telephone conversations?
It is common practice. In many areas of life, you are informed before a conversation on the phone that the conversation is being recorded. If you record a telephone conversation without authorization, you can be prosecuted under Section 201 Paragraph 1 of the Criminal Code (StGB). This regulation protects the confidentiality of the word. It is not only forbidden to record a telephone conversation. You are also committing a crime if you distribute this recording publicly. Attention! This is not just about telephone conversations. For example, if you eavesdrop on a colleague and record their conversation on their cell phone, the public prosecutor will also be interested in it. But what laws are there for call recording and when are recordings of calls permitted?
Legally permitted
In exceptional cases, legal permission standards can allow the recording of telephone calls. One example is the recording of emergency calls via the numbers 110 and 112, which is permitted under state law. The responsible authorities can also monitor and record conversations as part of criminal investigations. The hurdles for this are high, however, and require the suspicion of a serious crime.
Consent required
In other cases that are not emergencies or crimes, the consent of the person concerned is usually required. The requirements for effective consent are varied. First of all, consent must be obtained before recording. In fact, it must be declared in writing by the person being contacted. In practice, however, verbal consent or input via the telephone keypad is usually considered sufficient for purely telephone contact. The person being contacted must also be informed about the type and method of data processing and must give their consent voluntarily.
Who has to record a telephone call?
Whether someone is obliged to record telephone conversations depends on the laws and regulations of the respective country.
n Germany, certain companies must record telephone conversations in accordance with the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG):
Financial service providers: Since the updated FinVermV, in addition to banks, liability umbrellas and asset managers with a BaFin license under Section 32 of the Banking Act (KWG), financial investment intermediaries with a license under Section 34 of the Trade Regulations (GewO) are also obliged to record telephone or video consultations and store them in an audit-proof manner for 5 or 10 years.
Customer service: Companies that offer customer service may be required to record telephone conversations in order to improve their services and deal with customer complaints effectively.
Regulated industries: In some regulated industries, such as telecommunications, certain telephone conversations may have to be recorded in order to meet applicable regulatory requirements.
It is important to note that recording telephone conversations is also subject to data protection requirements. The recorded data may only be used for the specified purposes and must be kept securely. Violations of applicable laws and regulations can lead to legal consequences. With the Compliance Recorder you are on the safe side when it comes to storage.
When does it make sense to record a phone call with the app?
Are you on the go and have a phone call that needs to be recorded? Thanks to the Compliance Recorder app, you can easily and securely record customer calls from anywhere at any time. The app also offers added value for work in the office. It makes it easier and faster to record phone calls.
How can an ongoing call be recorded with the Compliance Recorder app?
If you notice that there is a need to record a call during an ongoing call with a customer, you can easily add the Compliance Recorder to your ongoing call via the app. With the “Spontaneous Need” recording option, you can record your call using the Compliance Recorder via a “three-way conference”.
Use the Compliance Recorder to record conversations easily and securely in a legally compliant manner via Microsoft Teams
The Compliance Recorder offers a simple, secure and cost-effective solution for the legally compliant recording of telephone and video consultations via Microsoft Teams. The recording with the Compliance Recorder has been certified by an auditor and is legally compliant in accordance with the applicable regulations in the financial services environment (GDPR, MiFID II and FinVermV).
Can landline and cell phone calls be recorded?
The Compliance Recorder can record both landline and cell phone calls. It doesn’t matter which provider you use. The recording is not tied to any telephone system provider, system or mobile phone provider.
Which operating systems are compatible for recording phone calls?
The Compliance Recorder is not tied to any infrastructure. Whether you use an iPhone, Android phone or tablet with iOS, the MiFID recorder always works.
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